Frequently asked questions

Yes, the design is completely free — no hidden fees. We include professional design with every print order because we believe great-looking materials shouldn't cost extra. You pay for the printing, and the design comes with it. That's the whole model.

It's simple. Step 1: Tell us what you need — your product type, business name, colors, any text, and any inspiration or ideas you have. Step 2: A real human designer (not AI) creates your artwork within 48 hours and sends you a proof. Step 3: You review it and request any changes. Step 4: Once you approve, we print and ship. You can start the process on our free design page.

We offer unlimited revisions until you're happy with the design. We won't send your order to print until you've approved the proof. If a revision request is outside the original scope (like a completely new concept), we may discuss options — but for tweaks, text changes, and color adjustments, just ask.

Most proofs are delivered within 24–48 hours of placing your order. During busy periods this may extend to 72 hours. Once you receive your proof, you can request revisions and we typically turn those around within 24 hours as well.

Absolutely. If you already have a design ready, you can upload it directly in our design editor or send it to us and we'll prep it for print. We accept PDF, PNG, JPG, and AI files. For best print quality, files should be 300 DPI or higher.

Yes. Once your order is complete, the design belongs to you. We'll send you the print-ready files so you can use them anywhere — not just with us.

If your prints arrive damaged, with a defect, or don't match the approved proof, we will reprint your order at no cost. Just contact us within 7 days of delivery with a photo of the issue. We stand behind every order.

You can cancel or make changes any time before you approve your proof. Once you approve the design and it enters production, we cannot make changes or issue a refund since printing begins immediately. If you need to make a change urgently, contact us as soon as possible and we'll do our best.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as Apple Pay and Google Pay. All payments are processed securely through Stripe — we never store your card details.

Minimums vary by product. Business cards start at 50, flyers at 25, stickers at 50. Large format items like banners can be ordered in quantities of 1. You'll always see the minimum clearly on the product page before adding to cart.

We use premium materials for every product — 16pt cardstock for business cards, 100lb gloss paper for flyers, durable vinyl for stickers, and heavy-duty materials for banners. Each product page lists the exact material so you know exactly what you're getting.

Bleed is a small extra area around the edge of your design that gets trimmed off after printing — it ensures colors extend fully to the edge with no white borders. If you use our editor, the bleed guide is shown automatically as a dashed red line. If you're submitting your own file, include 0.125" of bleed on all sides. Don't worry — our designer handles this for you if you're using the free design service.

We print using CMYK color mode, while screens display in RGB — this means some bright or neon colors may appear slightly different in print. We optimize every file for CMYK before printing. If you have very specific color requirements (like an exact Pantone match), reach out to us before ordering.

After your proof is approved, most orders are printed and shipped within 2–3 business days. Standard shipping then takes 3–5 business days, so total delivery is typically 5–8 business days from proof approval. Expedited shipping options are available at checkout.

Currently we ship within the United States only. We're working on expanding to Canada and other countries soon. If you're outside the US and need a quote, contact us and we'll see what we can do.

Yes. As soon as your order ships, you'll receive a tracking number via email. You can also track your order status any time in your account dashboard.

Take a photo and contact us within 7 days of delivery. We'll arrange a free reprint and expedited reshipping at no charge to you. We package everything carefully, but if something goes wrong in transit we make it right — no questions asked.

You don't need an account to browse or start the design process, but creating a free account lets you track orders, save designs, communicate with your designer, and reorder easily. It takes under a minute to sign up.

Log into your account, go to My Designs, and click "Reorder" on any previous design. Your artwork is saved and ready to print again — just confirm your quantity and checkout.

Once your order is placed and a designer is assigned, you can message them directly from the My Orders section in your account dashboard. You'll also receive email updates whenever they reach out or update your proof.